loose ethics

[Marcel Carey]

Hi Tom,
 
I agree with you that your responsable to let the different parties
involved informed of the situation. But, on the other hand, the
manufacturer has a right to have the piano inspected by the technician
of their choice to confirm your findings. If they wouldn't do that, they
could be taken for rides. Companies have to protect themselves from not
so honest and/or knowledge able technicians. I should know since I'm one
of these company techs (not full time but on a contract). 
 
Now, I don't remember from your original post how long ago was the first
report made to the store tech. Was that report written? This is
important. Was the phone message delivered to the proper person? You
could find this out by calling the store owner and discussing what your
findings are with him. Be sure to tell him that if you or the customer
don't hear from them in a certain time you will feel obliged to inform
the customer. Try to highlight to the store that you are just looking
out for their best interest on the long run.
 
These matters often take time,  but keep written reports and log your
contacts with the store so the owner can't blame you for not acting.
With records of conversation on hand, I will be easier for you to clear
up misunderstandings if problems develop.
 
Just my 2 canadian pennies,
 
Marcel Carey, RPT
Sherbrooke, QC

-----Message d'origine-----
De : pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] De la
part de Robin Stevens
Envoyé : 30 décembre 2006 00:59
À : Pianotech List
Objet : Re: loose ethics



 Tom you've got me reaching for my handkerchief to wipe the tears from
my eyes thinking of this poor dealer. Who, after having a "gigantic
sale" and selling "thousands" has to possibly give the customer his
money back on the lemon he sold them.
My advice would be to tell the customer exactly what it is...A DUD. Let
him fight it out with the Dealer armed with your written opinion of the
state of the pin block. 
I think that your personal integrity is worth far more than the 40
tunings you got from his "gigantic" sale. 
 
A brand new piano should never start out with a suspect pin block.!!
 
Robin Stevens ARPT
South Australia
PS Happy new year to all on this list
 
 
  
-------Original Message-------
 
From: Tom Sivak <mailto:tvaktvak at sbcglobal.net> 
Date: 12/30/06 13:53:11
To: pianotech <mailto:pianotech at ptg.org> 
Subject: loose ethics
 
List
 
I'd like to thank you all for your thoughtful and thought-provoking
comments.  There was one issue that was brought up that I wanted to
address.
 
This piano was never on the floor so no one had a chance to notice this
problem until I encountered it in the home on the previous tuning.  The
gigantic sale that spawned this purchase and thousands of others
necessitated the shipping of pianos directly from the factory and into
the home.  
 
I got almost 40 tunings from that sale and I get to keep those clients
for myself.  I am indebted for this Gift of Clients, but I agree with
you all that my loyalty should now be to those clients.  
 
I need to digest all your suggestions and comments for the weekend and
take action next week.  I mean, next year!
 
I hope you all have a prosperous and happy New Year!
 
Tom Sivak
Chicago
 
 
 
 
 
 
 

			

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