loose ethical pins update

[Tom Sivak]

List
   
  I was able to catch the head technician in at the shop today and all is well.  
   
  It really helped to hear all your advice and I think it helped me to get my head on straight, if I may use an outdated cultural catchphrase.  
   
  I related my experiences with the piano to the head tech and he said he would contact Steinway on Tuesday and find out how they would like to respond to this issue.  (He thought they might replace the piano, or perhaps repin it.)  I told him I wouldn't be offended if he wanted to send another tech out there for a second opinion but he felt the torque readings were low enough to warrant action.  
   
  I want to say further, just to balance the issue out, that this is the only Essex I've ever found with low pin torque.  The most common problem I've found with Essex grands is the occasional leaking damper.  I've been called on to tune about 40 of these over the last couple of years and like most Asian pianos, they have a very clear tone and are easy to tune.  Sure, I prefer when they send me a new client with a Steinway B, but heck, out of all the pianos I tune, these Essexes would be closer to the top of the list than the bottom.  (OK, so I have a lot of Janssen spinets and Betsy Rosses in my clientele!) 
   
  Furthermore, the local dealer of which we discuss usually has a comprehensive new piano prepping procedure.  I know because I have prepped many of the pianos there over the past few years.  This huge sale cleaned out their entire inventory and new pianos were coming right out of the box and into the customer's homes.  This is not normal procedure, but that's how a piano like this got to be in a customer's home.
   
  I look forward to writing to you all again to say that the issue has been settled and either the customer has a new piano or a new pinblock.  And that the dealer hasn't blackballed me!  
  At this point, I have little doubt that I will be able to send that post to you all at some point.
   
  Thanks again for your input,
  Tom Sivak
  Chicago
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