BAD, BADD, PIANO

[Shawn Brock]

sounds good!  I am getting them out to look at a new piano soon.  But I have told them in the mean time I would see what i could do with the one they have.  The one thing I have learned about word of mouth is, if you make someone happy they might tell one person, but if you make someone mad they will tell everyone they know.
Shawn Brock
Cincinnati Sound Lab
130 East Sixth Street
Cincinnati Oh.
45202
Phone: 513-349-8541
Web Site:
www.cincysoundlab.com
  ----- Original Message ----- 
  From: John Ross 
  To: Pianotech List 
  Sent: Thursday, September 14, 2006 1:52 PM
  Subject: Re: BAD, BADD, PIANO


  Hi Shawn,
  Your problem was that you tried to tune it, knowing the pins were loose. 
  Word of mouth is the best advertising, but it is a two edged sword, it can work against you as well. Bad publicity can hurt you.
  I would suggest that you either give him his money back, and chalk it up to experience, or agree to tune it again, but only after you treat the pinblock with C/A. You can charge enough for the C/A application, to partially pay for the additional tuning.
  Next time, if you think the tuning is bad, don't charge.
  John M. Ross
  Windsor, Nova Scotia, Canada
  jrpiano at win.eastlink.ca
    ----- Original Message ----- 
    From: Shawn Brock 
    To: Pianotech List 
    Sent: Thursday, September 14, 2006 2:22 PM
    Subject: BAD, BADD, PIANO


    Good people,
    I'm hopeing someone can giv my novice behind some advice.  Yesterday I went to service a piano for a new customer.  I was told it was an old Upright from the STAR PIANO COMPANY.  Whin I arrived (got the Library of Congress off the top of the damn thing) opened her up to hav a look, or in my case a feel.  The first thing I saw was the hammer felt was split on probably half of the hammers.  On some it had separated from the molding.  I madee decision the piano could not be properly voiced.  The next thing was the strings.  They were corroded with rust.  So I was afraid to bring the piano up to pitch.  The last thing was the tuning pins, they were so loose I could not believe it.  I made statements to the man of the house about all of these problems.  He told me "do the best you can with it"  So, I tuned.  Was the tuning good?  No way!  But it was better than what they had.  I tuned the temperament three times.  It seemed the piano was just going flat each time.  After about 2 hours I stood up and said, this is all I can do with it.  You might want to think about a new piano.  Yes yes we are he tells me.  We know this one is about gone.  I tell the old boy, theirs no about to it.  It is!  I collected my money, and out the door I went.  I left my card with them, and stated to giv me a call if they needed anyone to help them find a new piano, or someone to look at a piano for them.  After getting home some 8 hours later I got a call from the man of the house.  He told me that now the piano sounded worse than it did before it was tuned.  What do you all think of that?  Should I go back and try it again free of charge?  Should I forget about it?  I should have never taken the job in the first place right?  Well I have a driver to pay, I came 25 miles out of my way, I have told them i just dont know how this will work out.  The piano has a lot of problems.  So I did the job...  And now...  
    Shawn Brock
    Cincinnati Sound Lab
    130 East Sixth Street
    Cincinnati Oh.
    45202
    Phone: 513-349-8541
    Web Site:
    www.cincysoundlab.com
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