Disklavier problem

[David Chadwick]

Mike, 
I've had this happen countless times with some earlier, as well as some recent Mark III models. The FDD's in the player units work about 4 times harder than your computer drives and just fail after time and usage. Usually the screen display will show a "UNFORMATTED DISK" error message and no matter what disk you insert it will not read any information. Call Freddy at Yamaha with the model and serial number of the piano and he'll ship you a new FDD. You'll have to follow the instructions, which are mostly pictures and Japanese print, to replace the new disk drive that will probably need a newer face plate to accommodate the reengineered design but this should solve the play back problem. If you have any installation Q's contact me privately.

David Chadwick
Las Vegas
  ----- Original Message ----- 
  From: Mike Kurta 
  To: Pianotech 
  Sent: Saturday, September 16, 2006 11:37 AM
  Subject: Disklavier problem


      Esteemed List:
      New customer called, his Yamaha Disklavier won't work, he claims it won't read the floppy disc (must be an early version).  Not sure if it is on a vertical or grand.  Looking at it Monday, any quick checks I can do before calling the local dealer?  I've been to the Red Schoolhouse and have books and discs, but I'm not sure how to go about this as they are pretty trouble free and I've never serviced  one.
      Mike Kurta
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