this property is condemned...what would you have done?

[David Ilvedson]

Dave,

Can't you tell us the brand?   I take it tapping in a tuning pin did nothing?   If an identical piano can be exchanged, you can probably fix it in the store...

David Ilvedson, RPT
Pacifica, CA 94044





Original message
From: piannaman at aol.com
To: pianotech at ptg.org
Received: 9/20/2006 8:33:41 PM
Subject: Re: this property is condemned...what would you have done?


 Yes, it's brand new.  IMHO, exchanging it and letting the manufacturer deal with any possible repair/destruction is the right thing to do.  The wheels are in motion.
 
Dave Stahl



 
 
-----Original Message-----
From: davidlovepianos at comcast.net
To: pianotech at ptg.org
Sent: Wed, 20 Sep 2006 8:22 PM
Subject: RE: this property is condemned...what would you have done?


New piano?  If so, it should be exchanged.  
 
David Love
davidlovepianos at comcast.net
www.davidlovepianos.com 
-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of piannaman at aol.com
Sent: Wednesday, September 20, 2006 7:36 PM
To: pianotech at ptg.org
Subject: this property is condemned...what would you have done?
 
 Just got home from a client's home.  She just purchased a piano around 3 months ago, and I was contracted by the store to do a warranty tuning.  While raising the pitch, I noticed a couple of loose tuning pins...then another, another, another, etc.  All along the bottom row of pins.  
 
I called the owner of the store--a good friend of mine, btw--and told him that the piano should be returned to the factory in exchange for a sound instrument, as it is structurally unsound, and that any repair done to it would be unsuitable to undertake in the customer's home.
 
What thinketh y'all?  
 
 



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