What's the psychology of this?

[Giovanni Voltaggio]

I'd say the "no show" people figure the dealer is paying so they  
won't be held responsible for any charges.  Also, when a customer  
makes a service appointment they want it.  By way of contrast, if the  
dealer provides a "free" tuning with a new piano they are more likely  
to take it for granted.

Those are my guesses.

Giovanni Voltaggio
Austin, Tx


On Apr 13, 2007, at 5:09 PM, Alan Barnard wrote:

> I have had only a handful of "no shows" or "stand me ups" on  
> appointments over the years and those, invariably, are in-home  
> tunings (or other service) for dealers, not new customers who  
> called me and certainly not my regulars.
>
>
> Why is that?
>
>
> Alan Barnard
> Salem, MO
>
>

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