What's the psychology of this?

[Phil Ryan]

Gotta tell you this one:  I go to a house, customer is a "no show".  I 
go home, get a call from customer, he apologizes (he forgot) and 
promises an extra amount if I will come back next day.  I agree, go to 
the house next day and "no show" again.  I go home, he calls, apologizes 
again (he fell asleep) promises me two extra amounts plus tuning fee if 
I will come back next day.  I agree (business is slow),  go back, do a 
great job on his piano, he and I are happy, I collect my fee plus extra 
loot and leave.  All is well!  But wait.....,  that's not the end.  Two 
weeks later, the check bounces!  I get a call from him this morning,  
he's supposed to bring "cash" to my house tomorrow.  Should I answer the 
door? (hehe)

Where did I go wrong?  (Be nice)

Name withheld to avoid shame and embarrassment.

Alan Barnard wrote:
>
> I have had only a handful of "no shows" or "stand me ups" on 
> appointments over the years and those, invariably, are in-home tunings 
> (or other service) for dealers, not new customers who called me and 
> certainly not my regulars.
>
>  
>
> Why is that?
>
>  
>
> Alan Barnard
> Salem, MO
>

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