New Remington, Shoddy key bushings

[kurt baxter]

  I came across an issue in the field that I was hoping
to get your collective opinion on.


Brand new piano, a Remington... (Essentially a Samick
with a marketing connection to Pramberger?) Anyway
decent tone and tuning characteristics, but a very
disappointing keyboard. The keys themselves look well
made, but the bushings are shoddy- 6 of them are so
saturated with glue they *click* like they have no
bushings, and the rest are much looser that I would
expect of a new piano. Some whites have more that a
16th inch of slop and a few of the blacks move up
to an 8th on an inch. (This is front bushing)

So my question is: Is turning the oval front rail pin EVER
considered a valid adjustment on a brand new keyboard?

Ethically and legally, what should my client expect
from Samick?


Just looking for a objective perspective.


Thanks,


  Kurt
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