What to tell clients

[PAULREVENKOJONES]

Clyde:

I, too, get that question on a regular basis. Since every piano always needs a tuning some way or another, I just say, "Well, it's a piano; it really needed a tuning." That leads to some interesting discussions at times :-).

Paul


"If you want to know the truth, stop having opinions" (Chinese fortune cookie)


In a message dated 08/09/07 18:19:33 Central Daylight Time, rpsvt at juno.com writes:


        Lately, after completing a tuning, clients are asking me "How bad was it?"  This seems like a simple question, but how do I tell them that it sounded disgusting, without implying they had a bad instrument?  And on the other hand if it sounded fairly good, how do I tell them that I hardly had to move it, without implying my tuning wasn't really needed.  This is what goes through my mind as I fumble to answer.  What are your thoughts? 

Respectfully, 
Chris Rawson,CPT,RPT 
www.key-leveling.com 
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