Service calls

[PIANOTECHNICIAN at aol.com]

Many times I get a call from a new tuning customer with a "questionable"  
piano. If the piano is old, especially if it's a Whitney, Sojin, Lyric (offshoot  
of Wurlitzer), or any piano I suspect may be untuneable, I do the following: 
if  the customer lives in an area that I frequent, and most do, I tell them 
that  I'll stop by when I'm in the area, at no charge, to look the piano over in 
order  to see if it's workable. In this way I don't end up setting aside a 
couple of  hours for a job that will never materialize. I guest most  
technicians have the policy of just making the appointment and charging for  a service 
call if the piano's a bomb. I don't like doing this, because the  customer 
feels badly enough being told that there's no hope for his/her piano.  To charge 
him/her a service call on top of this bad news just adds insult  to injury.This 
is how I feel. Your comments?
 
Jesse Gitnik  NYC
Tech. since 1980
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070202/b95f5549/attachment.html