Young Chang Bracket Update

[Farrell]

I'm reading these posts on YC bracket replacement and shaking my head.

I have replaced YC brackets on pianos more than 15 years old. My understanding is that the warranty covered the replacement.

My question is why are technicians doing anything with YC? Why are you looking to YC for payment? "For your lifetime" is for the "lifetime of the original purchaser" - not the technician. The owner has a warranty on the piano. The owner should try to collect a reimbursement fee from YC if they have had their brackets replaced.

I've done about eight of these YC action replacement jobs and every one I have been paid in full for - and I charge $300 for the bracket replacement - which the piano owner pays me, and then presumably seeks reimbursement from YC - I give the piano owner the YC forms.

Plus, every one of these jobs I've done have included a full regulation, hammer filing, etc. - they usually come in just over $1K of work.

Collect your fee from the piano owner, give the piano owner the YC claim forms, and let the piano owner pursue reimbursement from YC.

Why would a tech do anything else?

The tech didn't break the brackets. The brackets are not the tech's problem. The brackets are a tech's opportunity. I don't understand why a piano tech would turn an opportunity into a problem for themselves.

Terry Farrell
  ----- Original Message ----- 

  I never got my $150 for doing a bracket job here in Houston...........
  les bartlett



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              I got a return call from Sam at Young Chang regarding  the brackets and compensation for replacement.  He asked me to confirm the purchase date and the warrantee coverage.  My customer emailed me a scan of the original receipt and warranty, which I faxed to Sam.  He confirmed that it was still under warranty, since the receipt states 1996 as the purchase date, and the warranty covers the piano for 12 years.  I asked if the company was going to compensate me for installing the brackets, and he said yes.  When I asked how much they would pay, he said $150.00.  He said he would supply the brackets.  

   

              I would like to include a paragraph from the warranty:

   

              “2.  Lifetime Limited Warranty on action and case parts.

              “All action and case parts are warranted for your lifetime (lifetime of the original purchaser only) from the date of original purchase from an authorized YOUNG CHANG dealer.

              “If during the respective warranty periods from the date of the original purchase, your new YOUNG CHANG piano is found to have a defect in material or workmanship, YOUNG CHANG AMERICA, INC. and/or its authorized agent will repair such defect without charge within a reasonable time after notice of defect. If YOUNG CHANG AMERICA, INC. determines that the defect cannot be repaired, or if during the applicable warranty period YOUNG CHANG AMERICA, INC.  is unable to repair a defect after a reasonable number of attempts, at your option, YOUNG CHANG  will replace the defective piano with an identical piano or with one which is reasonably equivalent.”

              

              The meaning of the above two paragraphs is very clear.  Every owner of a Young Chang grand piano manufactured during the years in question should have the brackets replaced with new ones, labor included, NO MATTER HOW LONG THEY OWNED THE PIANO.   The warranty clearly states: “for your lifetime”.         

              I would be interested in any comments.

              

              Paul McCloud, RPT

              San Diego
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