Young Chang Bracket Update

[Leslie Bartlett]

I never got my $150 for doing a bracket job here in Houston...........
les bartlett

   _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Paul McCloud
Sent: Wednesday, February 14, 2007 5:42 PM
To: Pianotech List
Subject: Young Chang Bracket Update


Dear Friends:
            I got a return call from Sam at Young Chang regarding  the
brackets and compensation for replacement.  He asked me to confirm the
purchase date and the warrantee coverage.  My customer emailed me a scan of
the original receipt and warranty, which I faxed to Sam.  He confirmed that
it was still under warranty, since the receipt states 1996 as the purchase
date, and the warranty covers the piano for 12 years.  I asked if the
company was going to compensate me for installing the brackets, and he said
yes.  When I asked how much they would pay, he said $150.00.  He said he
would supply the brackets.  
 
            I would like to include a paragraph from the warranty:
 
            “2.  Lifetime Limited Warranty on action and case parts.
            “All action and case parts are warranted for your lifetime
(lifetime of the original purchaser only) from the date of original purchase
from an authorized YOUNG CHANG dealer.
            “If during the respective warranty periods from the date of the
original purchase, your new YOUNG CHANG piano is found to have a defect in
material or workmanship, YOUNG CHANG AMERICA, INC. and/or its authorized
agent will repair such defect without charge within a reasonable time after
notice of defect. If YOUNG CHANG AMERICA, INC. determines that the defect
cannot be repaired, or if during the applicable warranty period YOUNG CHANG
AMERICA, INC.  is unable to repair a defect after a reasonable number of
attempts, at your option, YOUNG CHANG  will replace the defective piano with
an identical piano or with one which is reasonably equivalent.”
            
            The meaning of the above two paragraphs is very clear.  Every
owner of a Young Chang grand piano manufactured during the years in question
should have the brackets replaced with new ones, labor included, NO MATTER
HOW LONG THEY OWNED THE PIANO.   The warranty clearly states: “for your
lifetime”.         
            I would be interested in any comments.
            
            Paul McCloud, RPT
            San Diego

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