John, you are correct in your analysis of both ends of the customer spectrum. However in my experience both these examples represent about 5 percent each of the total customer base. The vast majority are plain folks that either play at home or have a child or children who play. They are easy to deal with, want a fair shake and will likely have you back the next time. Mike Kurta -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070216/cde07880/attachment.html
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