Paid for pitch raises

[John Ross]

You forgot the other customer.
The one who genuinely has a shortage of money. After all, there are a lot of people who work, at or close to minimum wage.
They have pianos and children taking lessons. I feel they deserve the service of a knowledgeable technician, who will not overcharge them, and do only the work required, by their usage.
So cheapskate is not a term, I would apply to them.

John M. Ross
Windsor, Nova Scotia, Canada
jrpiano at win.eastlink.ca
  ----- Original Message ----- 
  From: A440 Piano Service 
  To: PTG List 
  Sent: Friday, February 16, 2007 10:01 AM
  Subject: Paid for pitch raises


  Hello list,

  There are three kinds of people in the world: those who can count and those who can't.

  Having said that, let's divide customers in a spectrum of people with two ends.  One on end is the cheapskate, on the other end is the American Express Gold Card "do-whatever-it-takes" customer.  The cheapskate will nickel-and-dime you to death before, during and after the sale.  The A.E. customer will be happy with everything you do, feed you tea and crumpets (whatever they are) while you're working and pay you a TIP on top of your invoice total.

  So ask yourself, who do you want to work for?  As for me, I'm happy to see the cheapskate go to the competition.  

  I've found this generalization to be mostly true in every business I've ever been in.

  My 2 cents.

  John Dorr
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