Paid for pitch raises

[piannaman at aol.com]

  Hi John,
 
 Great point. I couldn't agree more. While I may not be rich, I'm certainly not in the financial dire straits of some of my customers. Making sure those with far less than us get the music that they deserve good for the soul. 
    Dave Stahl
 
 
 
 
 
    
 -----Original Message-----
 From: jrpiano at win.eastlink.ca
 To: pianotech at ptg.org
 Sent: Fri, 16 Feb 2007 10:09 AM
 Subject: Re: Paid for pitch raises
 
  You forgot the other customer. The one who genuinely has a shortage of money. After all, there are a lot of people who work, at or close to minimum wage. They have pianos and children taking lessons. I feel they deserve the service of a knowledgeable technician, who will not overcharge them, and do only the work required, by their usage. So cheapskate is not a term, I would apply to them.   John M. Ross
 Windsor, Nova Scotia, Canada
 jrpiano at win.eastlink.ca  ----- Original Message -----  From: A440 Piano Service  To: PTG List  Sent: Friday, February 16, 2007 10:01 AM Subject: Paid for pitch raises 
  Hello list,   There are three kinds of people in the world: those who can count and those who can't.   Having said that, let's divide customers in a spectrum of people with two ends. One on end is the cheapskate, on the other end is the American Express Gold Card "do-whatever-it-takes" customer. The cheapskate will nickel-and-dime you to death before, during and after the sale. The A.E. customer will be happy with everything you do, feed you tea and crumpets (whatever they are) while you're working and pay you a TIP on top of your invoice total.   So ask yourself, who do you want to work for? As for me, I'm happy to see the cheapskate go to the competition.    I've found this generalization to be mostly true in every business I've ever been in.   My 2 cents.   John Dorr   
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