P.S. I should've added something in reply to this: > Hi Norma, > > When do you stop "doing it for free"? The little things I do for clients - maybe never...... I couldn't agree more. You MUST take great care of Ms. American Express Gold Card. But you also ALWAYS let them know in a nice, subtle way, that you did a little extra for them. If it doesn't slow you down during the course of your service call, and it's really just a little thing like easing a bushing or adjusting a capstan or backcheck, do it and let 'em know you did that for them while you were at it. (It might even provoke a discussion about further work!) -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070216/1bae566f/attachment.html
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