paid for pitch raise

[Dean May]

I did a freebie for a church today. Gold Card customer, two pianos every six
months. I had just replaced the hammer cords on the Yamaha console last
month. This month they said, "you know that piano you just worked on? Well
there is a note not repeating. "

 

Of course it wasn't related to what I had done. Jack center was a little
tight so I squirted Protek on all, problem solved. I relayed the
information, they were expecting a bill but I told them no charge. It took
me ten minutes and it's good PR. 

 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of A440 Piano Service
Sent: Friday, February 16, 2007 9:08 AM
To: PTG List
Subject: re: paid for pitch raise

 

P.S.  I should've added something in reply to this:

 

> Hi Norma,
>
> When do you stop "doing it for free"?

The little things I do for clients - maybe never......

 

I couldn't agree more.  You MUST take great care of Ms. American Express
Gold Card.  But you also ALWAYS let them know in a nice, subtle way, that
you did a little extra for them.  If it doesn't slow you down during the
course of your service call, and it's really just a little thing like easing
a bushing or adjusting a capstan or backcheck, do it and let 'em know you
did that for them while you were at it.  (It might even provoke a discussion
about further work!)

 

 

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