>But you also ALWAYS let them know in a nice, subtle way, that you did a little extra for them. I do freebe work as purely PR or sometimes just to help a friend out, but I always let them know (in a nice way) by making out the invoice with the regular price and then add "Less Courtesy Discount" of whatever the discount is. That way, whether it be a friend or a client, they know it is a professional job and they know how much it would've cost them and then of course they know the break they got. Larry Trischetta -------Original Message------- From: Dean May Date: 2/16/2007 5:22:28 PM To: 'Pianotech List' Subject: RE: paid for pitch raise I did a freebie for a church today. Gold Card customer, two pianos every six months. I had just replaced the hammer cords on the Yamaha console last month. This month they said, you know that piano you just worked on? Well there is a note not repeating. Of course it wasnt related to what I had done. Jack center was a little tight so I squirted Protek on all, problem solved. I relayed the information they were expecting a bill but I told them no charge. It took me ten minutes and its good PR. Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of A440 Piano Service Sent: Friday, February 16, 2007 9:08 AM To: PTG List Subject: re: paid for pitch raise P.S. I should've added something in reply to this: > Hi Norma, > > When do you stop "doing it for free"? The little things I do for clients - maybe never...... I couldn't agree more. You MUST take great care of Ms. American Express Gold Card. But you also ALWAYS let them know in a nice, subtle way, that you did a little extra for them. If it doesn't slow you down during the course of your service call, and it's really just a little thing like easing a bushing or adjusting a capstan or backcheck, do it and let 'em know you did that for them while you were at it. (It might even provoke a discussion about further work!) -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20070216/432c394c/attachment-0001.html -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 18861 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/20070216/432c394c/attachment-0001.gif
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