Things customers say that I'm still not sure how to respond to.

[Kent Swafford]

On Feb 20, 2007, at 10:31 AM, David B. Stang wrote:
>
> Any advice about the best ways to actually respond?   ("Best", as  
> in,  "Keep the customer"!)
> Thanks,
> Dave


Sure. These are simple pleasantries, not serious inquiries. Treat  
them as such, with a smile; for example, when asked, "How are you?"  
the correct response is "Fine. Thank you. And how are you?"


> "Can I get you anything?"

No, thanks. I'm fine.


>  "You must have good ears"

Well, you'll be the judge of that!


> "Cool computer with the spinning thing on it! What's it do?"

You know, the whole world is computerized. Piano tuners didn't want  
to be left out!


> "My uncle (grandfather, neighbor, third cousin) was a piano tuner.  
> He had perfect pitch."

You don't say!


> "Piano tuning is a dying art, isn't it?"

Some say so, but there are still good schools where one can learn to  
do this.


> "HOW BAD WAS IT?"

Well, no matter, it's better now!



Kent