Courtesey Call

[richard.ucci at att.net]

I usually say something like this: "It's been a six mos. or a yr. since your last tuning ,and I was wondering if this might be a good week to get to it? 

"Your piano is still a valuable asset, and in my experience, pianos don't get better the longer you go in between tunings. You also don't want to risk voiding any warranties etc. "

RU/UP
-------------- Original message from Willem Blees <wimblees at aol.com>: -------------- 

Paul

What my predecessor said, which has resulted in a lot of customers who don't' play the piano any more, "to protect your investment", the piano needs to be tuned at least once a year. It's worked, because about half of the customers I have tuned in the past 6 months don't play the piano, or their kids have left the house, but they still insist on getting their piano tuned. 


Willem (Wim) Blees, RPT
Piano Tuner/Technician
Honolulu, HI
Author of 
The Business of Piano Tuning
available from Potter Press
www.pianotuning.com


-----Original Message-----
From: Floridapianosvc at aol.com
To: pianotech at ptg.org
Sent: Sun, 13 Apr 2008 3:50 am
Subject: RE: Courtesey Call


Hello,

I believe that it is up to the discretion of the tuner to remind the client of an appointment that is already set up in the books, 6 months or 1 year.

The question remains:  How would you word the phone call reminding existing clients that a year has gone by and it is time to tune the piano.... 

Of course they will say, "It does not get played" or "I have no money", what then do you say?

Paul






It's Tax Time! Get tips, forms and advice on AOL Money & Finance.


Get the MapQuest Toolbar, Maps, Traffic, Directions & More! 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080414/f8073b55/attachment.html