Reminder Cards

[Mark Wisner]

Back when I made my living doing on-site service, I'd do my best to convince them of the need for regular service during the first tuning. 

When completed, I'd ask them if "they wanted to keep track of when the piano needed to be serviced themselves", or "would they prefer to have me remind them"?

For the piano owners that wanted to keep track of it themselves, I'd just leave my card and not bother to send a reminder.  To the owners that asked me to remind them, I'd start my reminder card message or phone call with: "As you requested, I'm sending this card (or calling)to remind you that it's time to get the piano tuned."  The "as you requested" part made a big difference.  

I tried to make sure in the nicest possible way that if they didn't respond to my reminder, I would wait to hear from them and not send another card. 

Mark Wisner 




>Can anybody add/edit the following in a way that will make the customer pick up the phone? 
>Thanks
>Lee
> 
>Dear Mr xxx,Your piano is now due for tuning.
>It is important to have your piano tuned regularly to prevent unnecessary wear and keep it up to pitch.
>To book an appointment, telephone xxx xxx.
> 
> 
> 
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