Reminder Cards

[Fenton Murray]

Mark,
Very nice, I especially like the reference to respecting their privacy. I 
think people appreciate that and in the end would rather have someone in 
their homes who feels that way.
Fenton
----- Original Message ----- 
From: "Mark Wisner" <mwisner at earthlink.net>
To: "Pianotech List" <pianotech at ptg.org>
Sent: Saturday, April 19, 2008 8:06 PM
Subject: RE: Reminder Cards


> Back when I made my living doing on-site service, I'd do my best to 
> convince them of the need for regular service during the first tuning.
>
> When completed, I'd ask them if "they wanted to keep track of when the 
> piano needed to be serviced themselves", or "would they prefer to have me 
> remind them"?
>
> For the piano owners that wanted to keep track of it themselves, I'd just 
> leave my card and not bother to send a reminder.  To the owners that asked 
> me to remind them, I'd start my reminder card message or phone call with: 
> "As you requested, I'm sending this card (or calling)to remind you that 
> it's time to get the piano tuned."  The "as you requested" part made a big 
> difference.
>
> I tried to make sure in the nicest possible way that if they didn't 
> respond to my reminder, I would wait to hear from them and not send 
> another card.
>
> Mark Wisner
>
>
>
>
>>Can anybody add/edit the following in a way that will make the customer 
>>pick up the phone?
>>Thanks
>>Lee
>>
>>Dear Mr xxx,Your piano is now due for tuning.
>>It is important to have your piano tuned regularly to prevent unnecessary 
>>wear and keep it up to pitch.
>>To book an appointment, telephone xxx xxx.
>>
>>
>>
>>_________________________________________________________________
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>>http://g.msn.ca/ca55/207
>
>
>