successful splice, customer failure

[Tom Servinsky]

successful splice, customer failureLes
That's taking the high road. 
Tom Servinsky
  ----- Original Message ----- 
  From: Leslie Bartlett 
  To: pianotech at ptg.org 
  Sent: Sunday, April 20, 2008 5:01 PM
  Subject: successful splice, customer failure


  I am quite sure the customer with the broken string on his Schimmel  who invoked several gods in the process of stomping up stairs, whose piano was 35 cents flat at the top and 15+ cents flat at the bottom, yet had it "tuned within the last year or sometime" does not wish me as his tuner, and after the response to my comments,  I chose to return the check to the person. The characteristic "chinks" at each of the agraffes should have warned me, though I tumed one piano over a period of years at regular intervals where the "chinks" never went away.  I've done this one other time in my 15 years.  I don't want the money of someone who has unfairly decided I'm incompetent.  It happens.    There is no way he will be convinced otherwise, even though I can document an excellent service record over numerous years.  So for better or worse, he's out nothing, and I can take a loss better than sleepless nights of self negation.

  les bartlett 
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