scratched key cover

[Paul T Williams]

Rick,

Are you sure you did the damage?  I went to a new client several years 
ago, straight up tuning, got my check and left.  That evening, the dreaded 
call came in. "you scratched my piano!"  I went over the next day.  They 
lowered the fall board and there was a scratch on the top of the FB.  I 
know I didn't do it because I never lowered or raised the fb.  This was a 
nice piano and the people were nice in quite an affluent neighborhood, so 
I bit my lip, touched it up and left.  Turned out to be a very good client 
with lots of future referrals.  Sometimes, humble pie tastes better when 
aged!

Paul




richard.ucci at att.net 
Sent by: pianotech-bounces at ptg.org
04/26/2008 08:49 AM
Please respond to
Pianotech List <pianotech at ptg.org>


To
pianotech <pianotech at ptg.org>
cc

Subject
scratched key cover






I need some help with a very agravating situation. New client, Wurly 
spinet ca: 70's with the flat sliding key cover that folds over keyfronts. 

After removing the top part which was screwed in at both sides (the part 
with the music rack), I tuned the piano and replaced the top just as it 
was before.
 
That night I get a call from the owner saying , "You scratched up my 
piano!
 
I went back the following day and indeed the key cover is rubbing in 
several places. I drilled two new screw holes and tilted the cover back so 
as to not rub the keycover, but now I am faced with making repairs to said 
cover.
 
I don't do repairs to the case and am having trouble finding someone who 
does.
I could use some advice on this mess, and has this ever happened to any of 
you folks?
Also, to what extent dollars wise ,should I be held liable?
 
Thanks,
Rick Ucci / Ucci Piano 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080426/0367a0e3/attachment.html