scratched key cover

[Fenton Murray]

Richard,
Yes I have had it happen, I know the piano. I would find a refinisher and bring him the part and eat it. Probably $150 or so. Lesson learned.
Fenton
  ----- Original Message ----- 
  From: richard.ucci at att.net 
  To: pianotech 
  Sent: Saturday, April 26, 2008 6:48 AM
  Subject: scratched key cover


  I need some help with a very agravating situation. New client, Wurly spinet ca: 70's with the flat sliding key cover that folds over keyfronts. 
  After removing the top part which was screwed in at both sides (the part with the music rack), I tuned the piano and replaced the top just as it was before.

  That night I get a call from the owner saying , "You scratched up my piano!

  I went back the following day and indeed the key cover is rubbing in several places. I drilled two new screw holes and tilted the cover back so as to not rub the keycover, but now I am faced with making repairs to said cover.

  I don't do repairs to the case and am having trouble finding someone who does.
  I could use some advice on this mess, and has this ever happened to any of you folks?
  Also, to what extent dollars wise ,should I be held liable?

  Thanks,
  Rick Ucci / Ucci Piano 
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