I told her about the same thing - charge by the hour at 125% my normal on-site service rate (figure extra frustration). Unfortunately I didn't scare her away. I even told her it would cost up to $1500 to fix a couple broken hammer shanks and regulate the action - she's still holding firm...... Terry Farrell ----- Original Message ----- A customer contacted me about a birdcage last week. I said I would tune it at 2-3 times my normal rate, and there would be a service call charge if I couldn't tune it for any reason. I think I scared her away! Bob. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080118/b44e7e85/attachment.html
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