[pianotech] discount follow up

[William Monroe]

Dittos.  Phone calls schedule clients.  I send out emails and postcards to
those not on email.  In the past, I always followed up in a week or two with
the phone call, and THAT is when I really filled the schedule.  Fortunately
for me, I'm busy enough now that I don't have to worry about phone calls and
just stick with email/postcards.  If things slow down, however, I'll make
phone calls again, knowing I'll get a better return this way.

William R. Monroe


On Sun, Apr 19, 2009 at 11:36 AM, Al Guecia/AlliedPianoCraft <
AlliedPianoCraft at hotmail.com> wrote:

> I agree with James here. A card, followed by a call. The calls gets twice
> as many appointments as the cards do.
>
> Al
>
>
>
>
> --------------------------------------------------
> From: "Pianoman" <pianoman at accessus.net>
> Sent: Sunday, April 19, 2009 10:28 AM
> To: <pianotech at ptg.org>
> Subject: Re: [pianotech] discount follow up
>
>  I will disagree with Wim on his last point about calling.  I have never
>> sent out postcard reminders and I do spend, some times, more than an hour
>> calling past clients reminding them it has been more than 6 months since
>> last tuning.  Yesterday , as an example, I had 3 slots open for Monday's
>> appointments.  Within 30 minutes of calling my list I had booked 3 more
>> appointments for Monday.  Some days I have an hour or so of free time and an
>> open agenda for the week following.  I usually can fill those slots and into
>> the future, or at least have them tell me when to call back in future
>> months.  Many tell me they were meaning to call me.  If I get their
>> answering machine I leave a message and many times about 1/4 of them will
>> call me back. I leave a note on their listing on when I called to remind
>> them or when to call back. On clients that it has been several years since
>> tuning I leave one more message  and then delete them from my file.  If it
>> has been more than 2 years and they put me off I delete them. This system
>> works for me and I do not give tuning discounts of multiple pianos or repair
>> discounts.
>> James Grebe
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/pianotech_ptg.org/attachments/20090419/ff0c9a9c/attachment.html>