[pianotech] age-old question of what to charge for almost nothing

[Cy Shuster]

I've done both: either stop by, remove the pencil, show them how to do  
it themselves, and charge nothing (taking 15 minutes), or making a  
minimum service call out of it, touching up unisons as well, if the  
customer wants.

The funniest one was a customer who said her piano was ringing.  I was  
about to ask about damper problems, but she said, no, it's only when  
she gets a call on her cell phone.  Her two-year-old put the phone on  
the fallboard, opened it, and delivered it like a mailbox to the  
action...

--Cy--

Cy Shuster, RPT
Albuquerque, NM
www.shusterpiano.com


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