I don't agree with not being concerned about a bad referral from THIS particular customer... Rick pointed out in his first statement that this is a piano teacher. Can't you just hear it? "Mrs. Smith says that Rick guy is a liar and a thief... he tried to tell me that my piano went out of tune because of the weather!" As I pointed out in an earlier post on this thread, my observation is that most people are totally unaware of the effect of weather (humidity, actually) on a tuning, so who they gonna believe? The tuner that makes money from out of tune pianos? Or the piano teacher who "must" know about such things? Further case in point... I went to tune a POS/PSO spinet (hardly even Piano-Shaped, actually) that the customer had just bought for $100. Their teacher (whom I know and have tuned other PSO's for) endorsed their purchase of this thing. Approximately half the hammers had either no felts or half-off felts, and from the remaining usable hammers it was apparent that it would have badly needed regulation. When I told the customer how much for repair, she decided to get a different piano. When I later tactlessly told that piano teacher that it was a "piece of junk" she started trying to give me all sorts of excuses, and that's the last I've heard from her. It's OK by me though, and surprisingly enough, I do still occasionally get a referral from her (the teacher.) Paul Bruesch Stillwater, MN On Sun, Jan 17, 2010 at 6:18 PM, <pianofritz50 at aol.com> wrote: <snip> > After that... as I learned in the sales business, let your competitors > have the bad customers. Don't worry too much about a bad referral from > "her". People who know her will probably not value what this witch says, > anyway. > </snip> -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100117/c993a014/attachment.htm>
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