"What do you say to a customer who sets up an appointment with you for a week or two from now, and then says, "can you call me to remind me the day before?" I've only had one customer ask me to call. To be honest, I always tell them that I'll call the day before. I can't take a gamble especially if I'm stuck taking public transit and I happened upon a no show. That wouldn't be fun especially in our cold weather that we've been having. In fact I go as far as to ask if the will give me a verbal convirmation by returning my call when I receive a voice mail. My time is valuable. So I look at it as m ore a metter that people are just forgetful. We can't change them. No sense in trying to swim up stream if you don't have to. Marshall Marshall Gisondi Piano Technician Marshall's Piano Service pianotune05 at hotmail.com 215-510-9400 www.phillytuner.com Graduate of The School of Piano Technology for the Blind www.pianotuningschool.org Vancouver, WA -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20110131/0b331b64/attachment.htm>
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