[pianotech] follow up

[Ryan Sowers]

We almost always give a reminder call the day before. It really saves a lot
of hassle in the long run and it is appreciated by the customers. It's
another one of those little professional touches that will set your business
apart from the competition.

On Mon, Jan 31, 2011 at 5:37 PM, Marshall Gisondi
<pianotune05 at hotmail.com>wrote:

>  "What do you say to a customer who sets up an appointment with you for a
> week or two from now, and then says, "can you call me to remind me the day
> before?"
>
> I've only had one customer ask  me to call.  To be honest, I always tell
> them that I'll call the day before.  I can't take a gamble especially if I'm
> stuck taking public transit and I happened upon a no show.  That wouldn't be
> fun especially in our cold weather that we've been having.  In fact I go as
> far as to ask if the will give me a verbal convirmation by returning my call
> when I receive a voice mail.  My time is valuable.  So I look at it as m ore
> a metter that people are just forgetful. We can't change them. No sense in
> trying to swim up stream if you don't have to.
> Marshall
>
> Marshall Gisondi Piano Technician
> Marshall's Piano Service
> *pianotune05 at hotmail.com*
> 215-510-9400
> *www.phillytuner.com *
> Graduate of The School of Piano Technology for the Blind
> www.pianotuningschool.org Vancouver, WA
>
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-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net
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