[pianotech] New Business from telephone enquiries

[tnrwim at aol.com]

I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners. 
 
I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end. 
 

Dean


Dean.

Your plan works when you've been in business for 30 years, and you have a strong following. But when you're new to the business, or new to an area, like me, you need every angle to get someone to bite. Telling them you're the highest priced tuner, just because you're got 30 years of experience, doesn't always put food on the table. 

Just my 2 cents worth

Wim






-----Original Message-----
From: Dean May <deanmay at pianorebuilders.com>
To: pianotech <pianotech at ptg.org>
Sent: Wed, Jul 27, 2011 5:55 am
Subject: Re: [pianotech] New Business from telephone enquiries



I always try to be the highest in my area, and if I get a sense that the caller is price shopping I let them know right up front, “Just so you know, if you are just calling around for quotes, I’m probably the highest in the area. I’ve got 30 years experience and I’m very good at what I do.” I may even at that point, if it feels like they aren’t going to schedule, go ahead and recommend some of the cheaper tuners. 
 
I still end up getting most of those calls, but I do lose some. You have to be willing to lose some if you are priced on the high end. 
 

Dean
Dean W May                        (812) 235-5272 voice and text
PianoRebuilders.com           (888) DEAN-MAY         
Terre Haute IN 47802           Give us a LIKE on Facebook! Go to PianoRebuilders.com


From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of lee innocent
Sent: Wednesday, July 27, 2011 10:20 AM
To: pianotech at ptg.org
Subject: [pianotech] New Business from telephone enquiries

 
Hello All,

Wondering how most of you clinch appointments from telephone enquiries.  This is not my forte! These calls tend to be very short once I tell them the price.  How do you handle telephone enquiries? 

 


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