[pianotech] New Business from telephone enquiries

[Leslie Bartlett]

Oh, Laura

..  my wife takes most of my calls and then I return them.
Equality, you see- but they like her. Me, I’d lose most of the business
except it’s coming through web site, and I have some fairly decent
credentials on it. So, that’s what sells jobs for me, certainly not my
glowing personality


..

les

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Laura Olsen
Sent: Thursday, July 28, 2011 12:43 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] New Business from telephone enquiries

 

My female voice works quite well for me!  Good comments, all.

 

 

Laura

 

On Jul 28, 2011, at 10:07 AM, Ryan Sowers wrote:





It is an art form, isn't it? : ) You can't talk too much or too little, you
can't brag but you need to sound confident, you need to have the right pace
- not too fast or too slow. There are so many little subtle details to pay
attention too - just like tuning a piano!

Another good tip is to smile when you talk on the phone - it is said a
person can hear a smile! 

Of course my favorite technique is just to have someone else answer the
phone! I think a friendly female voice who can talk you up a little (You
can't do this as well yourself) will give a professional flair to your
business, and will make you stand out from the competition. 

Ryan

On Thu, Jul 28, 2011 at 7:02 AM, William Monroe <bill at a440piano.net> wrote:

Lee, 

 

My calls often go with your first two lines, but instead of ending your
"turn" with the fee amount, add a question in there before you stop talking.

 

e.g.

 

"Hello, can you tell me how much you charge to tune a piano?"

"My standard fee is £xxxx, can you tell me how long it's been since the
piano was last serviced?"

 

Now you've asked a question that they will answer.  When they answer, you
now have another opportunity to ask another question, and so on.  These
question will inevitably either lead them to ask you when you're available,
or lead you to tell them you're next availability and ask them if they'd
like to schedule something.

 

Enjoy the process.

 

William R. Monroe

 

 

 

 

On Thu, Jul 28, 2011 at 3:38 AM, lee innocent <ljinno at googlemail.com> wrote:

Thanks for the very interesting replies.  

Yes, I can see that my problem is engaging the customer, a typical call
would be:

 

"Hello, can you tell me how much you charge to tune a piano?"
"My standard fee is £xxxx."

"Okay, thankyou very much, Bye"

 

What is your typical call?

 

Lee

 

 


 

On 28 July 2011 05:24, Ryan Sowers <tunerryan at gmail.com> wrote:

One important thing to have down is your 30 second resume. Write it down,
rehearse it. It will come in handy more often than you might think. 

 

On Wed, Jul 27, 2011 at 7:20 AM, lee innocent <ljinno at googlemail.com> wrote:

Hello All,

Wondering how most of you clinch appointments from telephone enquiries.
This is not my forte! These calls tend to be very short once I tell them the
price.  How do you handle telephone enquiries? 

 





-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net <http://www.pianova.net/> 

 

 




-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net <http://www.pianova.net/> 

 

  _____  

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