Hi Rex,Thanks for the tips about the spring. If I remember correctly, the spring is connected to a hole that is on the bracket with the "J". The customer said it "broke" some time before I arrived. So I'm thinking the spring was stretched already. I'm going to go ahead and get a new one for them. When I hooked up the spring correctly, it wants to allow the rail to flip in the wrong direction. I'm sure I hooked it up correctly because I found the hole in both the metal piece on the side of the piano and the bracket with the "J". The rail itself doesn't connect to the spring but has a pin on the right side which goes into a hole on the side of the piano and on the left sits on a long threaded bolt To unhook you don' t have to undo the spring, just unscrew a round nut I guess and lift the rai off the threaded bolt and pull the rail out of the right side of the piano. So that's why I think the spring was bad from the beginning because I didn't unhook it until later to examine it and noticed that it was messed up in the middle like a broken slinky and had a lot of play in it very spongy and stretchy. Hopefully this will clear things up. I know I sound like I'm on the wrong track, but this is best way to describe this thing. ThanksMarshall Marshall Gisondi MARSHALL'S PIANO SERVICE 215-510-9400 http://www.phillytuner.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20130207/1a29c716/attachment-0001.htm> -------------- next part -------------- A non-text attachment was scrubbed... Name: muffler rail.png Type: image/png Size: 52223 bytes Desc: not available URL: <https://www.moypiano.com/ptg/pianotech.php/attachments/20130207/1a29c716/attachment-0001.png>
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