new piano pin replacement

[Roger Jolly]

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Hi Glenn,
                Firstly the dealer should insist that the piano be returned,
one quick letter from an attorney will usually solve the problem. Most Lawyers
will write a letter for $100 for a registered client.
Try and educate the dealer about the potential wrranty cost to him down the
road, as well as loss of reputation. It is very important that you approach
this in a non confrontational manner. Convince him that you are very concerned
about him and his clients.
IF there is a pin block failure, doping or CA gluing the block will be very
temporary at best.
IF the block is solid, a new piano should be hand reamed with a #3 under sized
drill bit and repinned to attain even torque. There is no other short cut that
i would consider ethical.
This type of underhanded approach hurts us all, as a dealer I cringe when I
hear stories like this, as a technician and PTG member I feel we should not be
party to this type of deception to consumers.
Now I have vented my spleen, and can come down off my high horse.
Regards Roger



At 09:33 PM 23/06/99 -0600, you wrote: 
>
> I have a situation and I need some advice.  The small shop I do work for
> sells Shuberts.  Well, partially from my pleading, he decided not to order
> any more.  It seems he is stuck with the ones he has.  One in particular,
and
> I talked about this one here a long time ago, will not hold tune.  I
> recommended he return it to the factory or distributor.  Of course he got a
> difficult time and it is still here.  The distributor (or factory rep,
> whatever) told him to get an estimate from "me" for repinning it.  I really
> don't want to get involved.  The pin torque varies wildly (I don't have a
> gauge - just feel) and the angle of the pins changes dramatically.  IF the
> pinblock is not split anywhere I feel it needs reaming before repinning or
> else I feel the problem will just exist again, only a little tighter.  I've
> never done this before.  I've restrung two grands and neither involved
> reaming.  I don't know how well I can do replacing strings with "old" coils
> on them.  I've never done a vertical.  
>  
> I told him, after the second tuning, that I never wanted to see that piano
> again.  Now he wants me to repin a brand new piano.  I was taken back
when he
> and the distributor wanted me to dope it.  Now I think if I do anything I
> would just rather hit the loose pins with CA and the heck with it.  I feel
> like an angry bee is chasing me!  
>  
> Any advice here?  Feel free to throw out estimates numbers (in private
emails
> if that upsets the board).
>  
> Thanks, 
>  
> Glenn.



Roger Jolly
Baldwin Yamaha Piano Centre
Saskatoon and Regina
Saskatchewan, Canada.
306-665-0213
Fax 652-0505 
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