referall fees; last gasp (reality)

[Jon Page]

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At 03:37 PM 08/30/2001 -0400, you wrote:
>My dear Aunt Piannagonebad lives in Saskatoon. I do not live in your area. 
>I told her that I know of a very reputable, ethical, skilled and talented 
>piano rebuilder in her area. But I gave her your name 
>instead.   ;-)   (Humor Roger, humor!) I gave you a call and told you to 
>expect a call my dear auntie. She signs a contract with you for you to do 
>a complete job. $30,000 Canadian. Clearly, you have this work becuase I 
>sent it to you. Do you have a method to make me really happy? Or do I just 
>go to bed tonight feeling all warm and fuzzy inside, but no T-bone for 
>dinner? Who knows, I might have an Uncle Piannasoontogobad in Sutherland!
>
>Keeping Cool in Tampa
>Terry Farrell

Would you go into a restaurant and ask for a free meal because you have 
recommended their establishment
to many people and they owe you something?     Ask your car mechanic how 
much he will fork over if you
send someone his way.  Don't forget to call dentists, doctors and other 
service personnel to see who offers
the biggest referral fee. How many pockets do you need to keep your hands 
into to increase your income.

Whatever happened to customer service for its own sake?  If there is a 
service which you do not perform,
would it not be in your best interest to simply channel this work to 
someone competent?

This gets close to what I consider the industry slimeballs - piano 
brokers.  They will charge the customer a
fee and then behind their backs tell the retailer that they will recommend 
their piano IF they give them a
sizable commission (extortion); double dipping.  The customer (who believes 
that this agent is acting in
their best interest because that's what they are paying them for) may not 
be directed to the best piano for
their needs,  just the piano which offers more profit for the agent.

Now don't forget to discount your tuning fee to your customer who referred 
you to someone else and
keep your wallet handy when asking advise. After all, if you are charging 
for information; expect to pay for it.

That'll be....$.02, please...

Regards,
Jon Page

PS   That piano teacher you recommended, hit her up as well.


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