lost customers

[Phil Bondi]

Peter, if you're losing '30-50 per year' and gaining '130' you have 
nothing to worry about. Regardless of how you go about reminding your 
clientelle about next service(assumimg you do), there are various sundry 
reasons why people either do not use you anymore or do not tune their 
piano on a regular basis. I use to take it personally, but I don't 
anymore. My ratio of gain vs. loss is similar to yours, but I also do 
contract work for a dealership which feeds me new pianos as well as all 
of the referrals that come into the store.

My advice is to continue to do good work at a fair price, and the phone 
will ring..and you might be surprised when the phone rings from a 
long-lost client who hasn't serviced their piano since the last time you 
were there. This happens to me alot.

Phil Bondi(Fl)