lost customers

[Terry]

A number of times I have encountered clients that have insisted that I tuned
their piano back in 1990 (or whenever). I never even saw a piano opened up
until six years or so ago........

Terry Farrell


> Hi Peter,
>
> I always ask my new clients who the last tuner was. 95% of the time they
> simply don't remember. About 1% of the time they insist I was their last
> tuner simply because I am well known.
>
SNIP
>
> Regards,
> Don Rose