Tuning Appointment cancellations

[Isaac Sadigursky]

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Hi,Doug! regarding cancellation policy:Take it easy,be thankful they called.. After being in business for 31 years,whith more then 8,000 customers in my computer database,it doesn't hurt me. Cell phones are great for resceduling,I always print copy of 3 pages of my appointment book and have it in my van and can always fill the gap.When talking to customers,I always say : 'I hope it's not a medical emergency or something worst",it shows that I care and understand.again,in my case,there is always somebody grateful that i can come to them sooner. Best wishes.. Isaac Sadigursky.   .  


----- Original Message ----- 
From: Doug Renz Piano Tuning 
To: Pianotech
Sent: 12/16/04 7:51:30 AM 
Subject: Tuning Appointment cancellations


What do you do about tuning cancellations?

What if a person cancels it twice? Do you have a
cancellation policy? Any thoughts in this?

I'm sure this has happened to one of you before. 
As one who is diving into this, I need some thoughts
on how to handle this for now and the future.

Thanks.
Doug Renz
Associate PTG, Rochester, NY
pianotuner@frontiernet.net
(585) 227-5793
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