Tuning Appointment cancellations

[pianolover 88]

<< more then 8,000 customers in my computer database>>

Wow! that means that even if you EVERY day of the year, and tuning for each 
customer only ONCE in a given year, you would be tuning about 22 piano PER 
DAY!!!! At about $100 per tuning, you'd be making roughly $800,000 per year! 
I guess that elusive $1,000,000 per year is within reach, and if each client 
tunes every SIX months, you suddenly jumped up to $1,600,000 per year! But 
can you tune 44 pianos prer day??  :)
Terry Peterson



----Original Message Follows----
From: &quot;Isaac Sadigursky&quot; &lt;irs.pianos@earthlink.net&gt;
Reply-To: irs.pianos@earthlink.net, Pianotech &lt;pianotech@ptg.org&gt;
To: &quot;Pianotech&quot; &lt;pianotech@ptg.org&gt;
Subject: RE: Tuning Appointment cancellations
Date: Thu, 16 Dec 2004 22:09:55 -0800

Hi,Doug! regarding cancellation policy:Take it easy,be thankful they 
called.. After being in business for 31 years,whith more then 8,000 
customers in my computer database,it doesn't hurt me. Cell phones are great 
for resceduling,I always print copy of 3 pages of my appointment book and 
have it in my van and can always fill the gap.When talking to customers,I 
always say : 'I hope it's not a medical emergency or something 
worst&quot;,it shows that I care and understand.again,in my case,there is 
always somebody grateful that i can come to them sooner. Best wishes.. Isaac 
Sadigursky.   .


----- Original Message -----
From: Doug Renz Piano Tuning
To: Pianotech
Sent: 12/16/04 7:51:30 AM
Subject: Tuning Appointment cancellations


What do you do about tuning cancellations?

What if a person cancels it twice? Do you have a
cancellation policy? Any thoughts in this?

I'm sure this has happened to one of you before.
As one who is diving into this, I need some thoughts
on how to handle this for now and the future.

Thanks.
Doug Renz
Associate PTG, Rochester, NY
pianotuner@frontiernet.net
(585) 227-5793