Tuning Appointment cancellations

[James Grebe]

Terry, Did you ever think your work load is not up to the norm .  All 
successful tuners have that kind of work load. :>)
James Grebe
Piano-Forte Tuning & Repair
Creator of Handsome Hardwood Caster Cups
(314) 608-4137
WWW.JamesGrebe.com
1526 Raspberry Lane
Arnold, MO 63010
BECOME WHAT YOU BELIEVE!
pianoman@accessus.net
----- Original Message ----- 
From: "pianolover 88" <pianolover88@hotmail.com>
To: <pianotech@ptg.org>
Sent: Friday, December 17, 2004 12:39 AM
Subject: RE: Tuning Appointment cancellations


> << more then 8,000 customers in my computer database>>
>
> Wow! that means that even if you EVERY day of the year, and tuning for 
> each customer only ONCE in a given year, you would be tuning about 22 
> piano PER DAY!!!! At about $100 per tuning, you'd be making roughly 
> $800,000 per year! I guess that elusive $1,000,000 per year is within 
> reach, and if each client tunes every SIX months, you suddenly jumped up 
> to $1,600,000 per year! But can you tune 44 pianos prer day??  :)
> Terry Peterson
>
>
>
> ----Original Message Follows----
> From: &quot;Isaac Sadigursky&quot; &lt;irs.pianos@earthlink.net&gt;
> Reply-To: irs.pianos@earthlink.net, Pianotech &lt;pianotech@ptg.org&gt;
> To: &quot;Pianotech&quot; &lt;pianotech@ptg.org&gt;
> Subject: RE: Tuning Appointment cancellations
> Date: Thu, 16 Dec 2004 22:09:55 -0800
>
> Hi,Doug! regarding cancellation policy:Take it easy,be thankful they 
> called.. After being in business for 31 years,whith more then 8,000 
> customers in my computer database,it doesn't hurt me. Cell phones are 
> great for resceduling,I always print copy of 3 pages of my appointment 
> book and have it in my van and can always fill the gap.When talking to 
> customers,I always say : 'I hope it's not a medical emergency or something 
> worst&quot;,it shows that I care and understand.again,in my case,there is 
> always somebody grateful that i can come to them sooner. Best wishes.. 
> Isaac Sadigursky.   .
>
>
> ----- Original Message -----
> From: Doug Renz Piano Tuning
> To: Pianotech
> Sent: 12/16/04 7:51:30 AM
> Subject: Tuning Appointment cancellations
>
>
> What do you do about tuning cancellations?
>
> What if a person cancels it twice? Do you have a
> cancellation policy? Any thoughts in this?
>
> I'm sure this has happened to one of you before.
> As one who is diving into this, I need some thoughts
> on how to handle this for now and the future.
>
> Thanks.
> Doug Renz
> Associate PTG, Rochester, NY
> pianotuner@frontiernet.net
> (585) 227-5793
>
>
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