Tuning Appointment cancellations

[pianolover 88]

<<Terry, Did you ever think your work load is not up to the norm .  All 
successful tuners have that kind of work load. :&gt;)
James Grebe>>

Yeah, I only do about 12-14 tunings a day, so yes, business is a bit slow!
Terry Peterson



----Original Message Follows----
From: &quot;James Grebe&quot; &lt;pianoman@accessus.net&gt;
Reply-To: Pianotech &lt;pianotech@ptg.org&gt;
To: &quot;Pianotech&quot; &lt;pianotech@ptg.org&gt;
Subject: Re: Tuning Appointment cancellations
Date: Fri, 17 Dec 2004 05:49:55 -0600

Terry, Did you ever think your work load is not up to the norm .  All 
successful tuners have that kind of work load. :&gt;)
James Grebe
Piano-Forte Tuning &amp; Repair
Creator of Handsome Hardwood Caster Cups
(314) 608-4137
WWW.JamesGrebe.com
1526 Raspberry Lane
Arnold, MO 63010
BECOME WHAT YOU BELIEVE!
pianoman@accessus.net
----- Original Message ----- From: &quot;pianolover 88&quot; 
&lt;pianolover88@hotmail.com&gt;
To: &lt;pianotech@ptg.org&gt;
Sent: Friday, December 17, 2004 12:39 AM
Subject: RE: Tuning Appointment cancellations


&gt;&lt;&lt; more then 8,000 customers in my computer database&gt;&gt;
&gt;
&gt;Wow! that means that even if you EVERY day of the year, and tuning
&gt;for each customer only ONCE in a given year, you would be tuning
&gt;about 22 piano PER DAY!!!! At about $100 per tuning, you'd be making
&gt;roughly $800,000 per year! I guess that elusive $1,000,000 per year
&gt;is within reach, and if each client tunes every SIX months, you
&gt;suddenly jumped up to $1,600,000 per year! But can you tune 44
&gt;pianos prer day??  :)
&gt;Terry Peterson
&gt;
&gt;
&gt;
&gt;----Original Message Follows----
&gt;From: &amp;quot;Isaac Sadigursky&amp;quot; 
&amp;lt;irs.pianos@earthlink.net&amp;gt;
&gt;Reply-To: irs.pianos@earthlink.net, Pianotech
&gt;&amp;lt;pianotech@ptg.org&amp;gt;
&gt;To: &amp;quot;Pianotech&amp;quot; &amp;lt;pianotech@ptg.org&amp;gt;
&gt;Subject: RE: Tuning Appointment cancellations
&gt;Date: Thu, 16 Dec 2004 22:09:55 -0800
&gt;
&gt;Hi,Doug! regarding cancellation policy:Take it easy,be thankful they
&gt;called.. After being in business for 31 years,whith more then 8,000
&gt;customers in my computer database,it doesn't hurt me. Cell phones
&gt;are great for resceduling,I always print copy of 3 pages of my
&gt;appointment book and have it in my van and can always fill the
&gt;gap.When talking to customers,I always say : 'I hope it's not a
&gt;medical emergency or something worst&amp;quot;,it shows that I care and
&gt;understand.again,in my case,there is always somebody grateful that i
&gt;can come to them sooner. Best wishes.. Isaac Sadigursky.   .
&gt;
&gt;
&gt;----- Original Message -----
&gt;From: Doug Renz Piano Tuning
&gt;To: Pianotech
&gt;Sent: 12/16/04 7:51:30 AM
&gt;Subject: Tuning Appointment cancellations
&gt;
&gt;
&gt;What do you do about tuning cancellations?
&gt;
&gt;What if a person cancels it twice? Do you have a
&gt;cancellation policy? Any thoughts in this?
&gt;
&gt;I'm sure this has happened to one of you before.
&gt;As one who is diving into this, I need some thoughts
&gt;on how to handle this for now and the future.
&gt;
&gt;Thanks.
&gt;Doug Renz
&gt;Associate PTG, Rochester, NY
&gt;pianotuner@frontiernet.net
&gt;(585) 227-5793
&gt;
&gt;
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&gt;pianotech list info: https://www.moypiano.com/resources/#archives
&gt;


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