why sell maintenance the customer won't notice?

Erwinspiano@aol.com Erwinspiano@aol.com
Sat, 25 Dec 2004 11:00:00 EST


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Usually Dave I find that the improvement in tone thru  some judicious voicing 
& shaping  is what these pianos need most.  Couple that with the cleaner feel 
of taking up loss motion & dialing in the  let off & the improvement is 
usually noticeable to even casual players. The  cleaning is all preventative stuff 
which doesn't take that long & most folks  understand the value of that.
  But I know what you mean. Hey that's life in the piano biz.
  Merry Xmas
  Dale

Tuned a medium-quality console that was 25 or 30 years old and had had  
minimal use.  While tuning along, I noticed that it could use  vacuuming and 
a light hammer filing, but not terribly.  There was a  bit too much lost 
motion, but not enough to bother most players.   Several hammers weren't 
quite aligned to the center of the unisons, but  were still striking all 
three strings.  I'm sure the keys weren't  perfectly level, nor the dip 
nicely uniform, and from its age and length  of time without tuning, I'm sure 
all the flange screws needed tightening,  along with plate screws and all 
other screws.  Oh, and there were a  few strings in the treble that maybe 
needed seating on the bridge or maybe  their bridge pins tapped in (false 
beats).  And I imagine that the  let-off was a bit wide.  But it played 
nicely and had a decent,  acceptable tone and sustain.
Nevertheless, I thought I should  point out to the owner what work the 
piano could use in addition to tuning  to put it in top shape.  So I 
explained all the above-mentioned  items, that it was 30 years old and no 
piano goes that long without  needing at least some routine maintenance,  and 
that it would cost a  few hundred dollars to do a complete job.
She replied, "What  would I notice?"
And you know, in all honesty, I had to  reply, "Well, maybe not much." 
The tone might be a LITTLE rounder after  hammer filing, or it might be too 
bright and need subsequent voicing  down.  The tone was pretty nice as it 
was.  She MIGHT notice  that the action was a tiny bit more responsive (no 
lost motion, closer  let-off) IF she was a fairly advanced player, which she 
was not.  But  vacuuming, tightening plate and flange screws, seating strings 
or bridge  pins, de-traveling "wandering" shanks, regulating dip . . . I 
doubt she or  most average casual players would notice any change.  (I 
already  tuned it).
Now, with much older pianos where the hammers are  extremely worn and the 
action is extremely out of regulation, or when the  hammers badly need 
voicing, often the difference after reconditioning is  dramatic.  And 
sometimes the sum of the parts is greater than the  whole, that is, they 
might not notice this or that item, but all together,  the reconditioning 
improves the sound and touch of the instrument.   But in this case, I had a 
hard time selling the job to even  myself.
Whatta ya do in these cases?  Just leave  it?  Wait until it's "pretty 
bad" before you work on it?  Why  should they spend $300 or more if the piano 
will feel and sound about the  same as it did before?  It doesn't increase 
the value all that  much.  It does prevent things from getting worse, I 
guess, but in  this case, I think the piano would be about the same, 
regulation-wise, in  5 or even 10 years from now, with its very casual use, 
since it's been  "about the same"  for the LAST 5 or 10 years.
--David  Nereson, RPT





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