This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment "...anyone have suggested torque parameters for when one should urge a = customer to seek further redress on their "warrantied" purchase?" My guess, from a legal standpoint, is that if the piano holds a tuning, = the tuning pin torque is fine. >From my standpoint, anything less than what I like would be = unacceptable. Now for the two sides to reach an agreement! Terry Farrell ----- Original Message -----=20 > I'm wondering what torque level you would consider "unacceptably low" = > for a recently purchased used piano. > I've got a customer who unfortunately did business with the local =20 > Armory Sale carpetbaggers. After finding the Strauss & Son (China =20 > manufactured) upright unacceptable they "traded up" to a 30 year old =20 > grey market Yamaha U3. > The soundboard sprouted cracks during the winter, and when I tuned it = > last week (cracks invisible now at current high humidity levels) =20 > found the tuning pin torque to be quite low. Yes, it "took" my tuning = > but I'm very worried about its condition in the heating season. > I didn't have my torque wrench with me for measurements but =20 > experience tells me that it will enter the "nearly torque-less" realm = > in another winter or so. > I will go back to get exact measurements -- anyone have suggested =20 > torque parameters for when one should urge a customer to seek further = > redress on their "warrantied" purchase? >=20 > Patrick Draine ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/58/ff/51/eb/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC