Repair and Tuning of Estey Baby Grand

[David Ilvedson]

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I'd just throw up my hands and not go...
David I.




Original message
From: "Robert Finley" 
To: pianotech@ptg.org
Received: 9/25/2005 6:43:20 PM
Subject: Repair and Tuning of Estey Baby Grand


I have been asked to tune someone's Estey baby grand piano. The owner t=
old me that one of the notes on the piano doesn't work, but I have abso=
lutely no information about the problem, and will have to wait until I =
see and inspect the piano. I assume I will have to fix the problem befo=
re I start the tuning, but wonder how I should approach this. 
 
I presume I will take the action out, compare the action of the faulty =
note with its neighbor's, and diagnose and fix the problem. I am not su=
re what supplies and parts I should bring along in order to repair the =
note. There could be dozens of reasons why the note doesn't work, invol=
ving any of dozens of parts. Maybe there will be a broken part that can=
not be repaired, and a new one has to be ordered (if it is even possibl=
e to get replacement parts for this brand of piano or something close),=
 so the problem couldn't be fixed there and then. Please could you advi=
se me how I should deal with this problem so that I can keep the custom=
er satisfied and happy? Thank you very much. 
 
Robert Finley

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