---------------------- multipart/alternative attachment In a message dated 9/25/2005 6:44:08 PM Pacific Standard Time, rfinley@rcn.com writes: I have been asked to tune someone's Estey baby grand piano. The owner told me that one of the notes on the piano doesn't work, but I have absolutely no information about the problem, and will have to wait until I see and inspect the piano. I assume I will have to fix the problem before I start the tuning, but wonder how I should approach this. I presume I will take the action out, compare the action of the faulty note with its neighbor's, and diagnose and fix the problem. I am not sure what supplies and parts I should bring along in order to repair the note. Robert, You won't know if it's a regulation problem or something broken until you get there. Even then, lack of experience may make it difficult to diagnose. IT could be any number of things. Some you may be able to fix, some not. See if you can get a copy of Art Reblitz's book on tuning, repair, and rebuilding before your appointment. If it's something you feel you can't handle, no shame in admitting it and calling for reinforcements. For sure, you'll need screwdrivers, probably glue, possibly a small clamp of some sort, and maybe a few tools you don't have yet. Good luck! Dave Stahl There could be dozens of reasons why the note doesn't work, involving any of dozens of parts. Maybe there will be a broken part that cannot be repaired, and a new one has to be ordered (if it is even possible to get replacement parts for this brand of piano or something close), so the problem couldn't be fixed there and then. Please could you advise me how I should deal with this problem so that I can keep the customer satisfied and happy? Thank you very much. Robert Finley ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/5b/64/13/db/attachment.htm ---------------------- multipart/alternative attachment--
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