Service Refusal

[Mike Kurta]

    Hi Gang:
    David, you had the best take on the situation, making it as easy a pill to swallow for the owner as possible.  To just walk away and say, "Call someone else" without a careful explanation is unproductive.  This can be a real trauma for some folks especially non-musical ones.  Thinking back to a former life as an auto mechanic, in this case I might say its like putting a new paint job on a car that doesn't run.  Then go on to explain that there are more serious problems to be corrected before tuning.
    Mike Kurta
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