Well, for starters have you informed them of your minimum fee? Even if fixing the "stuck" keys is a super fast fix, can you provide them with further value for the appointment? Such as, a considered opinion as to the piano's overall condition and appropriate asking price? Clean up the worst unisons so it's a bit more presentable? You could say "OK I fixed that in x minutes but you're paying me $Y, and that covers a full hour if necessary -- I can do this or that, and it will make the piano more sale-able (clean keytops, whatever, etc.)."To your basic question -- ethical? -- yes. Good business sense? Your judgement call. Patrick On Mon, Aug 11, 2008 at 9:25 PM, Matthew Todd <toddpianoworks at att.net>wrote: > Hello friends, > > I will be going to a new client in a few weeks. They have an upright they > will be selling, but a couple of the keys do not work. So I will be going > to repair them so she can sell it. > > When I go on a service call, I don't charge any less than my tuning fee. > My question is, what if the only problem with this pianos keys not working > is a binding keyslip? Would it be ethical to still charge my standard > service call charge, whether I am there 5 minutes or one hour? > > > Thanks, > Matthew > -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080811/5d21b47b/attachment.html
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