Piano Warrenty/False Beats

[Lance Lafargue]

>Pleased that Steinway responded in such a manner as well. Especially in
>the light of all the Steinway bashing going on.  Nice move Kent.

Ditto Kent.

Lance Lafargue, RPT
Mandeville, LA
New Orleans Chapter, PTG
lancelafargue@bellsouth.net
-----Original Message-----
From: owner-pianotech@ptg.org [mailto:owner-pianotech@ptg.org]On Behalf
Of Richard Brekne
Sent: Wednesday, January 17, 2001 9:48 AM
To: pianotech@ptg.org
Subject: Re: Piano Warrenty/False Beats


Well, well.... suprise suprise eh ??? Terry, do us all a big favour will
you...
let us know how this case developes. I suppose conditional congratulations
are in
order. Pleased that Steinway responded in such a manner as well. Especially
in
the light of all the Steinway bashing going on.  Nice move Kent.

Kwkeys@AOL.COM wrote:

> Hello Terry,
>
> We would authorize 2 service calls. one to let the tension down on the
> strings, remove the affected bridge pins and re-inforce with a marine
grade
> epoxy such as West systems. the second call would be to reinstall the
strings
> and tune the piano.
> Please provide an estimate for this.
>
> Regards,
> Kent Webb
> Manager, Service Administration
> Steinway and Sons
> LIC, NY

--
Richard Brekne
RPT, N.P.T.F.
Bergen, Norway
mailto:Richard.Brekne@grieg.uib.no