answer cell phone in customer's homes?

[Tom Servinsky]

I make a note on my office answering greeting that if you have an urgent call I can always be reached by calling my cell phone. That being said I find myself trying to be very selective as to what calls I'm going to answer and which ones I don't.  For my steady auditorium and important accounts, which are always needing to speak to for one reason or other, I have them saved into my phone with their names. If it's them that's calling, I answer it. If it's a number I don't recognize ,and keeping my work pace on target is the priority, then the  call gets returned when I'm free. Simple as that.
  However the other day I was banging out tunings for my college account, going from one practice room to another, the excuse to stop and talk to a client was welcomed when the cell phone rang. It gave me an excuse to slow down.
  I don't think there is one rule which will fit each occasion, but on the whole, I have to agree that when you are at someone's home and on their nickel, you need to give them your full attention.
Tom Servinsky

----- Original Message ----- 
  From: David Nereson 
  To: List Pianotech 
  Sent: Saturday, August 19, 2006 12:58 AM
  Subject: answer cell phone in customer's homes?


  Do you guys and gals answer your cell phone in customer's homes?  I just couldn't bring myself to do it.  They might come running into the room to see if I'm calling them to the piano to point something out, only to discover I'm conversing on their nickel (at least, that's how they might see it if I'm charging by the hour).  But if you don't answer before the 3rd ring these days, instead of leaving a message, people just call another tuner.  How can you concentrate on a tuning if you're answering the phone and making appointments in other people's homes?

              --David Nereson, RPT   
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